👋 Hello!

I’m Zach Hill, a design strategist and incoming graduate student in the CSUN Design & Innovation (MDI) program.

I help organizations and institutions translate complex human and systemic challenges into clear, research-informed design strategies. My work brings together service design, UX, and design operations to create processes, programs, and experiences that serve people better.

With a background in user experience design, I’ve spent the past decade leading and collaborating with cross-functional teams, facilitating participatory workshops, and embedding design thinking into large, often constrained environments. I care about how design can be more inclusive, ethical, and operationally sustainable.

I’m especially drawn to projects that combine systems-level thinking with practical implementation and radical collaboration. I love improving services and advancing design practices within organizations.

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I currently lead UX design operations for the Agency team at Scorpion, where I focus on improving how UX design work happens. This includes scaling processes and team collaboration to aligning user experience solutions with complex business and product constraints.

Click here if you want to learn more about me.